Brandon Leon

Site Reliability Engineer

At ServiceNow, my primary responsibility is Monitoring / Reacting to issues with the Infruastructure.

• Acting as a conduit between infrastructure and development teams, being sympathetic to the concerns and priorities of both;
• Primary operational support and engineering for multiple large distributed software applications;
• Improving all aspects of software reliability, including better monitoring, alerting and documentation;
• Engaging with our software engineering teams on support issues and improvements to our tools, processes, and software;
• Gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding.

Monitoring Tools Engineer

At Burwood Group, my primary responsibility was managing the monitoring platform, ScienceLogic EM7. My job duties included:

• Reporting and analysis of customer device data to proactively reduce outages
• Administered installation of 7000+ Devices and 30+ Collectors, primarily in a phone home configuration
• Troubleshooting any issues with EM7 and working directly with the customer and ScienceLogic Support if necessary.
• Provided exemplary customer service to new and existing customers
• Ensured accurate monitoring of customer devices, and correct metrics on each device
• Execution of all adds, removes, and changes within EM7
• Developed custom PHP web-based application to display relevant alert data for operations personnel
• SKU management within ServiceNow

Software Engineer / Enterprise Tools Specialist

During my employment in the Managed Services Department at CenterBeam, the company was acquired by EarthLink, which was later acquired by Synoptek. Shortly after the acquisition by CenterBeam I received a promotion. My primary responsibility during my employment with these three companies was overseeing the monitoring platform, SolarWinds Orion. My job duties included:

• Lead the implementation and daily operation of internal Wiki
• Execution of all adds, removes, and changes within Orion
• Managed OTB (Orion Tool Box), a custom built PHP web-based application, utilized to assist operations team’s efficiency by displaying alerts that need action
• Built and deployed 4 servers for the SolarWinds Orion platform

Customer Service Engineer

In November of 2009 Network Insight was acquired by CenterBeam. My primary responsibility during my employment was triage and troubleshooting of devices within a customer’s environment. My job duties included:

• Day-to-day processing of events and alerts on client networks
• Triage and troubleshooting of incidents, escalation to appropriate groups for further analysis and resolution if needed
• Notifying the customer if required per documented instructions
• Accurate recording of all steps of the resolution process in the ticketing system and knowledge-base to assist future incidents of a similar nature

Heald College-Fresno